Sorvel

Support for Sorvel.

Getting started, answers to common questions and contact
01

Getting started

When it first opens, Sorvel only sees your Downloads, like any Mac App Store app. To let it scan your whole Mac:

On the Overview, click "Grant Access…".
In Apple's window, choose your startup disk, usually "Macintosh HD", then "Allow".
Run a full scan, then schedule it on the Scan page so you never think about it again.
02

Scans

A quick scan checks the places where malware usually hides: downloads, apps, startup items. A full scan checks every file Sorvel can open. Every scan has its report (the "Details…" button in the history): where Sorvel looked, what it found and what it left out, such as photos, videos or very large files.

03

A threat is found

Click "Quarantine": the file is isolated inside Sorvel and can't run anymore. You can restore it at any time from the Quarantine page, or delete it for good.

04

A clean file is flagged

No detection tool is perfect. Restore the file, then choose "Always Ignore This File" in the "More" menu. Write to us at contact@absyt.com with the name of the detection: we'll fix the database for everyone.

05

Startup items

On the Startup Items page, the switch stops an item from starting at your next login; a program already running keeps going until you log out. Apps that open at login and system services are turned off in System Settings › General › Login Items & Extensions: the "Manage…" button takes you there.

06

Uninstalling an app or an extension

On the Applications page, the trash button moves the app to the Trash along with the files it left in your Library, which you tick one by one. Apps installed for all users are protected by macOS: Sorvel shows them in the Finder and macOS asks for your password. To remove a browser extension, quit the browser first.

07

The security checkup

It checks macOS's security settings. FileVault and the firewall can't be read by Mac App Store apps: Sorvel says so, doesn't count them and opens the right System Settings pane. For System Integrity Protection, the "How to Turn It On…" button gives the steps.

08

The detection database

It updates on its own, independently of the app's updates, and every version is signed by Absyt. You can choose to install it yourself in Settings › Detection database.

09

Sorvel's limits

No security software catches every threat, and none is safe from a false alarm. Sorvel adds to macOS's built-in protections without replacing them. It can neither block a program before it opens nor stop a program already running: Apple keeps those powers for tools distributed outside the App Store. To stay protected:

Keep macOS and your apps up to date.
Back up regularly, with Time Machine for example.
Be wary of files and apps from unknown sources, even when Sorvel reports nothing.
The terms (in French) set out each party's responsibilities.
10

Uninstalling Sorvel

Before you go, turn back on from Sorvel the startup items you had switched off, and restore or delete the files in quarantine. Then quit Sorvel and drag it from the Applications folder to the Trash.

11

Contact us

Write to contact@absyt.com. Tell us your version of macOS and, if possible, attach a screenshot. The privacy policy explains what we do, and above all what we don't do, with your data.

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